INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I book an apartment?

Select your preferred apartment, choose your dates, make a payment, and receive a confirmation.

What payment methods do you accept?

We accept debit/credit cards, bank transfers, and mobile payments.

Is there a minimum stay requirement?

Yes, the minimum stay varies by apartment. Check the listing for details.

Can I modify or cancel my booking?

Yes, cancellations and modifications are allowed within 72 hours before the check-in date.

What happens if I have an issue during my stay?

Call the apartment manager or chat with the customer service via online website or Whatsapp.

Can I get a refund after booking?

THERE'S NO REFUND! But you have 48 hours to cancel your booking(s) if you won't be able to check-in. There's a 50% service/restocking fee when 48-hour cancellation request comes in.

You have any question?